Privacy Policy

Our studio is located at Suite 104, Millspring Town Center, 156 School Road, Mill Spring, NC 28756. You can reach us by email at hello@millspringmedia.com or by phone at (828) 798 0998. Our website is millspringmedia.com.

When you contact us or submit a project inquiry, we collect the contact details you share, such as your name, email address, phone number, company or project name and the story you would like to tell. We also collect the consent choices you make about text messages, along with the date and time of your submission.

We use your contact details to respond to your inquiry, schedule a discovery call, send recording session reminders, share project updates and follow up on your questions. We use your information to provide our service and to respond to you. If you separately choose to receive marketing text messages, we use your phone number only for the special offers and studio services you agreed to hear about.

We work with necessary service providers who help us operate our business, deliver and support our service, and process messages on our behalf. These providers may use your information only as needed to deliver and support that service. Mobile numbers and SMS consent are never sold or shared with third parties or affiliates for advertising or promotional purposes. SMS consent cannot be transferred to another sender.

We take reasonable steps to protect your information using reasonable security measures. We keep your information only as long as necessary to provide our service, respond to your inquiry and meet our obligations, and then we remove it or keep it only as required by law.

You may contact us at any time to ask about your information, request a copy or ask us to correct or remove your details. For privacy requests, email us at hello@millspringmedia.com or call us at (828) 798 0998.

Where you choose to share a mobile number and give consent, we may send text messages about your inquiry, discovery call scheduling, recording session reminders and project updates. With your separate consent, we may also send marketing text messages about special offers, discounts and studio services. Message frequency varies. Message and data rates may apply from your carrier.

You can stop text messages at any time by replying STOP to any message. We will confirm your opt out with one confirmation message and send no further program texts. For help, reply HELP or contact us at hello@millspringmedia.com or (828) 798 0998. You can rejoin the program later by giving fresh consent. SMS consent is optional and is not a condition of any purchase. Wireless carriers are not responsible for delayed or undelivered messages.

To read the full terms that apply to text messages, please see our Terms and Conditions.

We may update this policy from time to time. When we do, we will post the revised version on this page and update the date below.